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How ds007 Handles Your Account Data

Your account data — from login details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO & GoPay TransactionsCookie & Device TrackingData Retention Policy
ds007 How ds007 Handles Your Account Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove data we hold about your account, our support team handles these requests directly. Reach us through any of the channels below — we aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Team online

Live Chat

Open the live chat window from your account dashboard. Available around the clock for account and data queries.

Email Support

Send your data request to our support email address listed in your account settings. Include your registered account ID for faster handling.

Account Help Centre

Log in and navigate to the Help section for self-service options including data access requests and account verification steps.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security on ds007 runs through several layers — from how your account credentials are stored to how wallet transactions are verified. We use SSL encryption across all account pages and payment flows. Cookies track session state and device type so the lobby loads correctly on your mobile; you can manage non-essential cookies through your browser settings at any time. We retain account data for as long as your account is active and for a further period as required by applicable law — after that, data is deleted or anonymised. To request changes to your stored data, contact support with your account ID and the specific correction needed.

SSL Encryption

All account pages and payment flows — including DANA, OVO, and GoPay transactions — are protected by SSL encryption to prevent interception.

Cookie Management

Session cookies keep your lobby state intact across pages. You can review and adjust non-essential cookie preferences through your browser settings.

Data Retention

We keep your account data while your account is active and for the legally required period after closure. Data no longer needed is deleted or anonymised.

Data Access Requests

You have the right to request a copy of your data, ask for corrections, or query how your information is used. Contact support with your account ID to start the process.

Common Questions About Your Privacy

These are the questions we hear most often about how ds007 handles account and payment data. If your question is not covered here, reach out through live chat or email support.

We collect your registration details, login activity, device identifiers, and payment records linked to your DANA, OVO, or GoPay wallet. This is used to operate your account and prevent fraud.

Each transaction is logged with a timestamp and stored in your account history. Records are retained for the period required by applicable financial obligations and used only for account and dispute purposes.

Yes. Contact our support team via live chat or email with your account ID. We will confirm receipt and provide your data within a reasonable timeframe as permitted by applicable law.

Send a request through live chat or support email, specifying the data you want corrected or removed. Include your account ID so we can locate your records quickly.

We do not sell your personal data. Data may be shared only where required by law or with payment processors like DANA, OVO, and GoPay strictly to complete your transactions.

We retain data for the legally required period after account closure, then delete or anonymise it. The exact period depends on applicable law in your eligible region.